There are different types of compensation available to season ticket holders depending on your train operator. However, this scheme is only available with certain train operators, so check first. The table above contains link to all of the train operators' compensation web pages. When it comes to Delay Repay, most operators say you can get a refund "irrespective of what caused the delay" and as any ticket is valid, not just season tickets, you may have a better chance at getting some compensation.
Other operators will give you a discount when you come to renew your season ticket. This will be based on the overall performance of the train company and the percentage of its trains that were on time. For journeys which are split between different operators, you'll only be able to claim compensation from one train company per season ticket.
These are as follows:. There are also lots of grey areas, such as for the weather to be defined as "exceptionally severe" other forms of transport will need to have been affected. In the past few years heavy snow fall has meant hundreds of train services have been cancelled. Rail fares to rise 3. This won't happen if it's due to planned engineering work, a security alert, customer incident, strike action, or bad weather conditions. Refunds take 21 days to process.
The system appears to be designed to try to dissuade people from claiming but websites such as Train Delays. It wants to see public announcements on trains where passengers will be entitled to a compensation claim, with forms handed out on the platform. It's worth noting that some carriers, such as Virgin Trains, offer automatic refunds to delayed passengers.
The ORR has now responded to this complaint and set out a series of recommendations including:. It's now up to the train companies to act. And, where breaches of consumer law and licence conditions have been found, the ORR must take enforcement action without delay. Earn money back on your travel spending with a cashback credit card.
Email us at consumer. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions. A long wait after a delayed or cancelled train JPJ, Llandudno, North Wales You were eligible for the automatic refund as you bought an advance ticket online through Virgin Trains website and your journey did not include another company.
For this to happen, it has to be an Advance ticket bought direct from the train operator, and for a journey which does not include any other train operator. The same principles apply, but compensation is calculated against the proportional daily cost of a trip.
But if trains are running chronically badly, with many delays and cancellations, season ticket holders may get additional benefits such as a discount on the next ticket.
Usually you can choose from three or four main methods: a cheque, a refund to your nominated credit or debit card, a voucher exchangeable for cash from a staffed ticket office, or National Rail vouchers which you can use to buy any rail ticket.
The Channel Tunnel train operator does things differently. Its compensation begins at one hour, and is only 25 per cent of the one-way fare for delays of up to two hours. Two to three hours of delay qualifies for half the value of the ticket; above three hours, 75 per cent. Refunds are made in the form of e-vouchers for future Eurostar journeys, and must be used within a year of the original journey.
You will need to apply to the train operator citing the Consumer Rights Act The relevant section of this law basically says the train operator must perform the service with reasonable care and skill, and the traveller is entitled to rely on what has been promised ie the timetable.
To make a claim, you will need to provide all receipts and explain why the costs are necessary and reasonable. You cannot use the automated system; you will need to liaise with the customer service department, and the process may take some weeks. Only consequential financial losses will be considered. If the rail industry really wants to show how much it cares, how about a desk at key stations where, after a train is half-an-hour late or more, actual cash is handed out on production of tickets?
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